Oven Cleaning Chelsea Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Chelsea provides oven cleaning and related services to customers within its service areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before arranging any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual or business booking or receiving services from Oven Cleaning Chelsea.

Company means Oven Cleaning Chelsea, the provider of the services.

Services means oven cleaning services and any related cleaning services agreed between the Customer and the Company.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Customer for the Company to provide Services on a specified date and time.

Technician means any employee, contractor, or representative of the Company assigned to carry out the Services.

2. Scope of Services

The Company provides professional oven cleaning services, which may include cleaning of ovens, hobs, extractor hoods, ranges, and related appliances as agreed at the time of booking. The specific scope of the Services will be confirmed during the booking process and may vary depending on the appliance type, size, and condition.

The Company reserves the right to refuse or amend a Service if, in the reasonable opinion of the Technician, the requested work would be unsafe, unsuitable for the methods and products used, or beyond the reasonable capability of the Technician during the allocated timeslot. In such cases, the Company will discuss alternative options with the Customer where possible.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s accepted communication channels as made available from time to time. By placing a Booking, the Customer confirms that they are at least 18 years of age and legally capable of entering into a binding contract.

3.2 The Customer must provide accurate information when making a Booking, including the address of the Premises, access details, parking information, type and number of appliances, and any known issues with the appliances. The Company is not responsible for any delay or inability to complete the Services caused by inaccurate or incomplete information supplied by the Customer.

3.3 A Booking is not confirmed until the Company has acknowledged and accepted the Booking and provided a date and timeslot. The Company reserves the right to decline a Booking for any reason, including lack of availability or safety concerns.

3.4 The Customer is responsible for ensuring that an authorised adult is present at the Premises at the agreed time to provide access and to approve completion of the Services. If no one is present when the Technician arrives, the Company may treat the Booking as a late cancellation and apply charges in accordance with the cancellation terms.

4. Prices and Quotations

4.1 Prices for Services are provided to the Customer before confirming a Booking. The price may be given as a fixed fee per appliance, a package price, or as otherwise agreed.

4.2 Any quotation or price indication given before the Technician inspects the appliance is based on the information provided by the Customer and on standard conditions. The Company reserves the right to adjust the price if the appliance is substantially larger, more heavily soiled, or materially different from the description provided at the time of booking. Any change in price will be discussed with the Customer before work proceeds.

4.3 Unless otherwise stated, all prices are inclusive of labour, cleaning materials, and standard waste disposal related to the Services. Any additional charges, such as congestion or parking fees, will be notified to the Customer where applicable.

5. Payments and Invoicing

5.1 Payment is due in full on completion of the Services, unless the Company has agreed alternative payment terms in writing. The accepted methods of payment will be communicated to the Customer prior to or at the time of service.

5.2 For certain bookings, including large jobs or commercial work, the Company may require a deposit or prepayment to secure the Booking. The Company will inform the Customer of any such requirement during the booking process.

5.3 If payment is not made on completion, any agreed grace period will be stated on the invoice. The Company reserves the right to charge reasonable late payment fees and interest in accordance with applicable UK law on overdue invoices.

5.4 The Customer must notify the Company promptly if they dispute any charge or invoice. The Customer remains liable for any undisputed portion of the invoice while the matter is being investigated.

6. Cancellations, Rescheduling, and Access

6.1 The Customer may cancel or reschedule a Booking by giving notice to the Company. Where possible, the Company asks that at least 24 hours notice be given for cancellations or changes. The specific cancellation notice period and any associated charges may be communicated to the Customer at the time of booking.

6.2 The Company reserves the right to charge a cancellation fee where insufficient notice is given or where the Technician attends the Premises at the agreed time but is unable to gain access, or where the Services cannot be performed due to circumstances within the Customer’s control, such as lack of access or unsafe working conditions.

6.3 The Company may cancel or reschedule a Booking if the Technician is unable to attend due to illness, vehicle breakdown, severe weather, or other circumstances beyond the Company’s reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation.

6.4 If the Customer wishes to add or remove appliances from the Booking, this is subject to availability and may result in changes to the price or time required. The Company will confirm any such changes with the Customer before proceeding.

7. Customer Obligations and Preparation

7.1 The Customer must ensure that the Technician has safe and reasonable access to the Premises and to the appliances to be cleaned, including sufficient lighting, hot water supply, and electricity where required.

7.2 The Customer should ensure that the oven and related appliances are switched off and cool before the Technician arrives. Any personal items, cookware, or food should be removed from the oven and surrounding area to allow the Technician to work safely and efficiently.

7.3 The Customer must inform the Company, at the time of booking or as soon as reasonably possible, of any defects, damage, or non-standard features of the appliances, including broken seals, loose knobs, cracked glass, electrical faults, or gas supply issues.

7.4 The Customer is responsible for supervising children, pets, and any vulnerable persons at the Premises while the Services are being carried out, and for ensuring that they remain at a safe distance from the work area and cleaning materials.

8. Standards of Service

8.1 The Company aims to carry out the Services with reasonable care and skill, using appropriate cleaning methods and products for domestic and light commercial oven cleaning.

8.2 While every effort is made to remove baked-on residues, carbon deposits, and grease, the Company cannot guarantee the removal of all marks, stains, or discolouration, particularly where these are long-standing, have caused permanent damage, or are due to wear and tear.

8.3 The Technician will use professional judgement to determine the most suitable cleaning approach for each appliance. The Company will not be responsible for minor cosmetic changes, such as dulling of surfaces, where this is an unavoidable consequence of cleaning long-neglected appliances.

9. Damage, Liability, and Limitations

9.1 The Company will exercise reasonable care when working at the Premises. If the Customer believes that the Technician has caused damage, the Customer must notify the Company as soon as possible and, in any event, within 48 hours of the Services being completed, providing details and evidence where available.

9.2 The Company’s liability for any direct loss or damage arising from the provision of the Services shall, to the extent permitted by law, be limited to the value of the relevant Booking or the reasonable cost of repair or replacement of the damaged item, whichever is lower.

9.3 The Company shall not be liable for pre-existing damage, defects, or weaknesses in materials, seals, glass, or components, or for damage arising from the normal operation of worn or faulty appliances. This includes, without limitation, damage to oven liners, bulbs, door seals, knobs, hinges, and glass panels that are already corroded, cracked, or weakened prior to the Service.

9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment, arising from or in connection with the Services or any delay or failure to provide the Services.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

10. Waste Handling and Environmental Regulations

10.1 As part of the oven cleaning process, the Company may generate waste such as removed grease, residues, and disposable materials. The Company will handle and dispose of such waste in a responsible manner and in accordance with applicable waste management and environmental regulations in the United Kingdom.

10.2 The Company will remove from the Premises only the waste that results directly from its cleaning activities and that is reasonably expected to be taken away as part of the Service. The Customer remains responsible for the disposal of any other household or commercial waste not generated by the Company.

10.3 Where required by law or local regulations, the Company will transport and dispose of waste using appropriate methods and authorised facilities. The Company does not accept hazardous waste or materials that are not directly related to the oven cleaning process.

10.4 The Customer agrees not to request or require the Technician to dispose of any waste in a way that would be contrary to applicable waste regulations or environmental laws.

11. Appliances, Utilities, and Safety

11.1 The Customer is responsible for ensuring that all appliances to be cleaned are in safe working order and properly connected to gas or electricity supplies by a qualified professional, where applicable. The Company does not undertake gas or electrical repairs or installations.

11.2 If, during the course of the Service, the Technician reasonably believes that an appliance is unsafe to operate or that continuing the Service may pose a risk to health, safety, or property, the Technician may suspend or refuse the Service. The Customer will be informed of the reasons where possible.

11.3 The Technician may temporarily remove parts such as doors, racks, and panels as part of the cleaning process and will refit them upon completion. The Company will not be liable for minor adjustments that may be necessary after refitting, such as recalibrating timers or settings.

12. Complaints and Service Issues

12.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, the Customer should contact the Company as soon as possible, providing details of the issue and any supporting information.

12.2 Where a complaint is justified, the Company may, at its discretion, offer a re-visit to address the issue, a partial refund, or another appropriate remedy. Any re-clean or remedial work will be limited to the specific area or appliance that is the subject of the complaint.

12.3 Complaints raised more than 48 hours after completion of the Services may be more difficult to investigate and may limit the options available for resolution.

13. Personal Data and Privacy

13.1 The Company will collect and use certain personal data from the Customer to process bookings, deliver the Services, issue invoices, and manage the business relationship. This may include the Customer’s name, address, and other relevant details.

13.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep such data secure and confidential.

13.3 The Company will not sell or disclose personal data to third parties except where necessary to provide the Services, meet legal obligations, or with the Customer’s consent.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, power failure, accidents, illness, or acts of government.

14.2 In such cases, the Company will use reasonable efforts to notify the Customer and to reschedule the Services as soon as reasonably possible.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or business practices. The version in force at the time of the Customer’s Booking will apply to that Booking.

15.2 Updated Terms and Conditions may be made available to Customers upon request. It is the Customer’s responsibility to review the applicable terms before making a Booking.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be treated as deleted to the extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any specific details agreed at the time of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, understandings, or agreements relating to the subject matter.

By proceeding with a booking and allowing the Technician to commence work, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.